Legal Documentation
Terms & Conditions
Please read these terms carefully. Ragana provides informational support tools designed to empower caregivers with intelligence and organization.
Not A Medical Device
Ragana is an informational and organizational support tool and is not a replacement for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider.
1. Introduction
By accessing or using the Ragana Caregiver Intelligence Platform (the "Platform"), you agree to be bound by these Terms and Conditions. Our services are designed to help caregivers organize health data, track tasks, and gain insights into caregiving patterns through our intelligence engine.
If you do not agree with any part of these terms, you may not use our platform or services.
2. User Accounts
To access certain features of the Platform, you must create a user account. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities that occur under your account.
- Ensuring that the information you provide is accurate and up-to-date.
- Notifying Ragana immediately of any unauthorized use of your account.
3. Privacy & Data Handling (HIPAA)
Your privacy is our priority. Ragana is committed to maintaining the security and confidentiality of Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Our Data Commitment:
We employ industry-standard encryption, secure data transmission protocols, and regular security audits to help ensure your caregiving data remains private and protected.
4. Liability Limits
Ragana provides organizational and informational assistance only. We do not guarantee outcomes, medical decisions, or treatment effectiveness.
To the fullest extent permitted by law, Ragana and its affiliates shall not be liable for indirect, incidental, consequential, special, or exemplary damages resulting from the use of the Platform.
5. Termination
We may suspend or terminate access to the Platform at any time for violations of these terms, harmful activity, or misuse of the service.
You may discontinue use at any time. Upon termination, sections intended to survive termination (including liability, dispute resolution, and data retention requirements) will remain in effect.
6. Contact
If you have questions about these Terms and Conditions, please contact us at support@ragana.ai.